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Updated Oct 2026

Manage your contacts

The Contacts page is turned off in PostSignOff right now, along with lead capture. You won’t see Contacts in the sidebar, and going to its address shows “Page not found”. Contacts you already collected are still stored. This page explains how Contacts works for when it comes back. Looking for people who signed your Permission to Contact form? See View and export signed consents.

The Contacts page lists everyone who signed up through your capture form (your branded signup page). You can search the list, export it, and delete someone’s data when they ask.

Before you start

Contacts needs a paid plan. If your plan doesn’t include it, the Contacts page shows this instead of your list:

Build a contact list from your posts

“Add a capture link to any post and collect emails — plus names and phone numbers — through a branded signup page. Lead capture is available on paid plans.”

Select Upgrade to unlock to go to the Billing page.

Steps

1. Open Contacts

Select Contacts in the sidebar. The list shows contacts for the brand picked in the brand switcher at the top of the app. Switch brands to see another brand’s contacts.

Under the page title, you see your usage: {used} of {limit} contacts stored. On a plan with no cap, this reads {used} contacts stored. It counts your contacts across all your brands, not only the one you’re viewing. Deleting a contact frees up a spot.

2. Search your contacts

Type into the Search contacts… box to filter the list. It matches part of a name, an email or a phone number. The list updates as you type.

If no one matches, you see “No contacts match your search.” If you have no contacts yet, you see “No contacts yet. Add a capture link to a post to start collecting signups.”

3. Read the table

Each row is one contact, newest first. The list shows 25 at a time. Use Prev and Next to see more. On a phone, each contact is a card instead of a row.

The table shows:

  • Name: the name they gave, or a dash if they didn’t give one.
  • Email: their email address.
  • Phone: the phone number they gave, or a dash.
  • Source post: a link to the post they signed up from. It shows the start of the post’s text, or View post if there’s no text to show. If they used your plain form link instead, it shows Direct.
  • First seen: the date they first signed up.
  • Last seen: the date they last filled in the form.

4. Export your contacts

Select Export CSV to download all of this brand’s contacts as a CSV file. The button reads Exporting… while the file downloads.

The file always has every contact for the brand, even if you’ve typed a search. Its first row, in order, is: email,name,phone,source_post_id,consent_at,consent_text,first_seen,last_seen,submissions.

Export CSV is grayed out when the list on screen is empty. That includes when a search finds no one. Clear the search to export.

5. Delete a contact

Select Delete on a contact’s row. Your browser asks you to confirm:

“Delete {email}? This permanently removes their data.”

Select OK to delete that contact for good, or Cancel to keep them.

You can’t undo this. PostSignOff never erases posts, and deleted media sits in Trash first. Contacts are different. Their name, email, phone number and signup history are gone right away. There’s no restore.

Deleting a contact doesn’t touch any Permission to Contact records for that person. Those stay on the PTC Consents page.

Repeat signups don’t make duplicates

Say the same email signs up again on the same brand’s form, through any of its links. PostSignOff updates that person’s contact. It doesn’t add a second one. Their Last seen date moves up. A new name or phone number replaces the old one, but a blank one doesn’t. Their saved consent text and consent time change to match the latest signup. Their Source post stays the same as the first time.

A repeat signup doesn’t count against your contacts cap. Only new people do.

Each brand keeps its own list. The same email signing up on two brands makes two contacts, and both count toward your cap.

If something goes wrong

“Upgrade to unlock” on a locked Contacts page: Your plan doesn’t include Contacts. Select it to go to the Billing page.

The page shows no error if loading, exporting or deleting fails. Nothing visible happens. If a search doesn’t update, Export CSV doesn’t download, or Delete doesn’t remove a row, wait a moment and try again. Or refresh the page.