Upgrade or change your plan

Use the Billing page to pick a plan, move up or down, redeem a code, or add storage. Cancelling, payment methods and invoices are one button away, in Stripe.

Before you start

Go to Settings → Billing. The page has a card for each plan. Each card shows the price and up to six limits that differ between the plans. Select Compare all features under the cards for the full list.

Prices on this page are before tax. Each one reads ”+ tax where applicable”, and tax is added to what you pay where it applies.

Once you’ve subscribed, a plan change keeps your billing interval, monthly or annual.

Steps

Choose a plan when you don’t have one

You see this during your free trial, after it ends, or after a subscription has ended. During the trial, a Free trial panel at the top shows the end date and how many days are left.

1. If a Monthly and Annual switch sits beside the Plans heading, pick one. The prices on the cards change to match.
2. On the plan you want, select Subscribe to Starter or Subscribe to Pro if you’re in your free trial. Otherwise select Choose Starter or Choose Pro. A card with a 14-day free trial badge starts your subscription with a 14-day free trial.
3. Stripe Checkout opens. Enter your payment details and billing address, then complete the checkout.
4. Stripe sends you back to the Billing page. It reads “Finishing your subscription…” while your plan turns on. The plan buttons stay locked until it’s done. Then a dialog titled You’re subscribed to {plan} says when your plan renews, or when your free trial ends. Select Done to close it.

Sometimes a new plan schedules fewer days ahead than you need for posts you already scheduled. Then a Subscribe to {plan}? window opens before Stripe Checkout. It shows what will change. Select Continue to checkout to go on, or Cancel.

If you subscribe during your free trial and it has two or more days left, you keep the rest of the trial. A banner reads “Your free trial ends {date}, and your first payment for {plan} is taken then.” Until that date you can still move between Starter and Pro (see below). With less than two days left, Stripe takes your first payment at checkout instead.

Move your free trial to the other plan

Until you subscribe, you can move your trial to the other plan. It keeps the same end date. It doesn’t start a second trial.

1. On the card for the plan you’re not trialing, select Try Pro for the rest of your trial (or Try Starter for the rest of your trial).
2. A dialog titled Switch your trial to Pro? shows your trial’s end date and any limits that go down. Select Switch trial, or Cancel to change nothing.
3. A dialog titled You’re now trialing Pro confirms it. Select Done. The card you’re trialing shows a Your trial badge.

If you already subscribed during your free trial, the other plan’s card reads Switch to Starter (or Switch to Pro) instead. The same Switch your trial to…? dialog opens. It says nothing is charged today. It also names the first payment the new plan takes when your trial ends. Select Switch trial, then Done. Your trial keeps its end date.

Upgrade to a higher plan

Once you have a plan, you upgrade in the app. You don’t go to Stripe or enter payment details again.

1. On the higher plan’s card, select Upgrade to Pro.
2. A sheet titled Upgrade to Pro opens. While it works out the amount, it reads “Calculating today’s charge…”. Then it shows “Due today:” with the amount and “(prorated)”. A second line reads “Then {amount}/mo + tax from {date}.” If you pay yearly, it shows “/yr” instead of “/mo”.
3. Select Confirm upgrade. Your saved payment method is charged the amount due today right away. Select Cancel instead to close the sheet and change nothing.
4. A dialog titled You’re now on Pro confirms it. The page updates, and the new plan’s limits apply at once. Select Done to close it.

The amount due today is the prorated difference for the rest of your billing period. Tax is included where it applies. If the sheet can’t work out the amount, it says “You’ll be charged the prorated difference today.” You can still confirm.

Switch to a lower plan

A switch to a lower plan happens at the end of your billing period. You keep your current plan until then. You can undo the switch before it happens.

1. On the lower plan’s card, select Switch to Starter.
2. A dialog titled Switch to Starter? shows the date of the switch, the new price, and each limit that goes down. Nothing is charged today. Select Schedule switch, or Cancel to change nothing.
3. A dialog titled Switch to Starter scheduled confirms it. Select Done.
4. A banner stays on the page: “Switching to Starter on {date} — you keep Pro until then.” Under it, each limit that goes down is listed as “{limit}: {from} → {to}”. Your current plan’s card reads “Current plan until {date}”. The Starter card shows a Starts {date} badge and an Undo button.

To keep your plan, select Undo in the banner or on the Starter card. A message reads “Kept Pro.” You can undo any time before the date.

If a lower plan schedules fewer days ahead, some scheduled posts change when the switch happens. The dialog and the banner both show how many. See Understand your plan and usage.

Cancel, update your payment method, or see invoices

1. In the Your plan box at the top of the page, select Manage payment & invoices. The button shows once you have a billing account with Stripe.
2. You go to the Stripe billing portal. Cancel your subscription, update your payment method, or see your invoices there.
3. Make your change in the portal, then come back to PostSignOff.

The status beside your plan name reads Active, Trial · {N} days left, Ends {date}, or Payment failed.

After you cancel, you keep your plan until the period ends. A banner reads “Your plan ends {date}. Resume anytime in Manage payment & invoices.” To keep the plan, open Manage payment & invoices and resume it in the portal. While a plan is set to end, the other plan’s button is off. A note on its card reads “Resume your plan to change it”.

If a payment fails, a banner reads “Your last payment failed. Update your payment method to keep {plan}.” Select Manage payment & invoices in the banner to fix it. Until you do, a note on the other plan’s card reads “Update your payment to change plans”. If your account has also gone read-only, see Fix a suspended account.

When a cancelled subscription reaches the end of its period, your connected social accounts are released. Posts you had approved go back to Pending, the same as at the end of a trial. Everything else stays. To pick up where you left off, choose a plan again. Then select Reconnect on each account under Settings → Connections.

Redeem a code

1. On the Billing page, find the Have a code? field near the bottom.
2. Enter your code and select Redeem. Type it exactly as you got it. Capital letters count.
3. A message shows below the field: “Code redeemed.” on success.

Buy extra storage

1. On the Billing page, find the storage section under “Need more media storage?”. You can also select Buy more storage on the Media storage card of the Usage page, which opens this section.
2. Choose a number from the Blocks dropdown next to the storage option you want.
3. Select the Buy {N} GB storage button.
4. If you already have a subscription, the add-on is added right away. You see “Storage added — your new limit is active.” If you don’t, Stripe Checkout opens so you can pay. Stripe sends you back to this section when it’s done.

Storage add-ons stay with you even if you change plans. See Manage your storage space for how add-ons work with your plan’s storage. It also covers what happens if you’re still over your limit.

If something goes wrong

“Could not change your plan. Try again, or contact support if it keeps failing.”: Choose, Subscribe to, Switch to, or Confirm upgrade couldn’t finish, and there’s no more specific message. Try again in a moment. If it keeps happening, contact support.

“Plan changes open when your trial ends.”: You subscribed during your free trial. Until the trial ends, you can only move between Starter and Pro. Refresh the page to see what you can change. A note on any other plan’s card shows the date.

“Your plan is set to end. Resume it in Manage payment & invoices first.”: You cancelled, and the plan hasn’t ended yet. Select Manage payment & invoices, resume the plan in the portal, then change plans.

“Your last payment failed. Update it in Manage payment & invoices first.”: A payment is failing. Update your payment method in the portal, then try again.

“You’re already on that plan.”: Your plan changed in another tab or window, so the page was out of date. Refresh the page.

“That plan can’t be bought right now.”: The plan you picked isn’t on sale right now. Pick another plan, or contact support.

“That plan isn’t offered on your billing interval. Contact support.”: The plan has no price for your monthly or annual billing. Contact support.

“We couldn’t find your plan on your subscription. Contact support to change plans.”: Your subscription doesn’t match a plan on the page. Contact support.

“Could not undo the switch. Try again in a moment.”: Undo didn’t go through. The banner still shows the switch, so try again.

“Could not switch your trial. Try again in a moment.”: Moving your trial to the other plan didn’t go through. Try again.

“This is taking longer than usual. Your plan will update shortly — refresh the page in a minute.”: You finished Stripe Checkout, but your plan hasn’t shown up yet. Wait a minute and refresh the page. Until it shows up, the plan buttons stay locked so you can’t start a second checkout.

“There is no billing account to manage yet — choose a plan first.”: You selected Manage payment & invoices without a billing account on file. Choose a plan first, then use Manage payment & invoices.

“Could not open the billing portal. Try again in a moment.”: Selecting Manage payment & invoices couldn’t open the Stripe billing portal. Try again in a moment.

“Could not open the billing portal. Try again from the Billing page.”: You opened the payment-update link directly, and it couldn’t open the Stripe billing portal. You’re sent back to the Billing page. Select Manage payment & invoices there to try again.

“We couldn’t load your billing.” or “Plans couldn’t load.”: The page couldn’t get your billing details or the plan cards. Select Retry.

“Plans aren’t available right now.”: The page has no plan you can buy right now. Select Contact support.

“That code is not valid.”: The code you entered doesn’t exist, is turned off, or has expired. It may also have been used the most times it allows. Check the code for typos and capital letters.

“Redemption failed.”: The code couldn’t be redeemed for some other reason. Try again in a moment. If it keeps failing, contact support.

“Storage add-ons are not configured yet. Contact support.”: The storage option you tried to buy isn’t for sale yet. Contact support.

“Could not start the storage purchase.”: Buying storage failed for another reason. Try again in a moment.

“{Plan} features until {date}”: A panel headed Active promotion shows this when a code or a short-term boost gives you another plan’s limits. Your limits go back to your own plan on the date shown. If the panel has a What this changes list, open it to see what differs. If it has a Keep these features button, select it to move to that plan before then.

Related

• Understand your plan and usage
• Manage your storage space
• Fix a suspended account