Updated Oct 2026
Fix a suspended account
Is PostSignOff showing a banner that says your account is suspended? You can still look at everything. But you can’t make changes until the account is reinstated. This page explains the banner, the most common cause, and how to fix it.
What the banner looks like
A suspended account shows a yellow banner at the top of every page:
Account suspended: payment_failed. You are in read-only mode.
The text after “Account suspended:” is the reason. payment_failed is the
most common one. It means your subscription payment didn’t go through. Any
other reason needs a different fix. See
Other suspension reasons below.
When an account is suspended, everyone on it is signed out of every device. You can sign back in to look around.
What read-only mode means
While your account is suspended, you can still sign in and see everything: your posts, media, brands, history, and settings. You can’t change any of it. For example, you can’t:
- Create, edit, approve, reject, schedule, or publish posts
- Upload, edit, or import media, including stock photos
- Save or edit templates, campaigns, or brand settings
- Change your Permission to Contact form
- Connect or disconnect a social account
- Make AI text or images
- Run or acknowledge a compliance check
You can still pay. Everything on the Billing page keeps working, including plan changes, so you can fix the problem.
Fix it: update your payment method
The most common cause is a failed subscription payment. PostSignOff suspends the account on its own when a payment fails. It reinstates the account on its own as soon as a payment goes through. You don’t need to contact anyone for this case.
- Open the account menu and select Billing.
- Select Manage payment & invoices in the Your plan box. The page may show a red banner that reads “Your last payment failed. Update your payment method to keep {plan}.” That banner has the same button. Either one takes you to Stripe’s billing page.
- On Stripe’s page, update your payment method and pay. You can also wait for Stripe’s next automatic try, if one is set.
- Once the payment goes through, your account is reinstated, and read-only mode ends. Reload the page. If the banner is still there, wait a few minutes and reload again. Or sign out and sign back in.
If Manage payment & invoices isn’t there, or the billing page won’t open, see the troubleshooting in Upgrade or change your plan.
Other suspension reasons
If the banner shows any reason other than payment_failed, paying won’t
reinstate the account. Contact support for help getting it back.
If something goes wrong
“Request failed with status 403”: you tried to change something while the account is suspended. That change is blocked. Fix the payment first.