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Updated Oct 2026

Manage your storage space

Every plan comes with a set amount of media storage. This page shows you how to read the storage gauge on the Media page, free up space, and buy more if you need it.

Before you start

You need a brand selected. Storage is shared by your whole account, so every brand draws from the same total.

Steps

  1. Go to Media in the sidebar. A storage line sits under your media grid.
  2. Read the line. It shows Storage · {used} of {limit}, for example “Storage · 420 MB of 2.0 GB”. If your plan also caps how many items you can keep, it adds {count} of {limit} items. If your plan has no storage limit, it shows {used} used with a “no limit” note. Then there’s no bar and no Get more storage link.
  3. Check the color of the bar under the numbers. It’s green under 75% full, yellow from 75% to 89%, and red at 90% or more. The bars on the Usage page use the same colors at the same points.
  4. Have you bought a storage add-on? Then a line under the bar shows how your total breaks down: Plan {amount} + Add-ons {amount}. For example, “Plan 2.0 GB + Add-ons 5.0 GB”. You only see it while an add-on is active.
  5. Select Get more storage to go to the Billing page and buy an add-on. The link only shows when your plan has a storage limit.

The low-storage warning

Once you reach 90% full, a banner shows at the top of the Media page. From 90% to 99%, it reads:

Storage {N}% full ({used} of {limit}). Move media you no longer need to the trash and empty it, or buy more storage on the Billing page.

At 100% or more, it reads:

Storage full ({used} of {limit}). Move media you no longer need to the trash and empty it, or buy more storage on the Billing page.

The banner is yellow until you hit 100%. Then it turns red. It writes sizes the same way the gauge does, like “1.9 GB of 2.0 GB”.

Freeing up space

Storage counts the files you still have, not what you can see in your library. Here’s what frees space and what doesn’t:

  • Trash doesn’t free up space. A trashed item still counts toward your storage and item limits until it’s deleted for good. You can delete it yourself, or it’s deleted 30 days after you trashed it.
  • Archive doesn’t free up space either. Archived media stays until you delete it, and it keeps counting the whole time. Archiving only moves an item out of your main library view.
  • Only Delete forever (on one item) or Empty trash (on everything in the trash) removes the file and frees its space.

One catch. If you added a library item to a post, that post keeps its own copy of the file. The post’s copy still counts toward your storage, even after you delete the library item.

To free up space:

  1. Go to Media. Move items you don’t need with Trash, then switch to the Trash tab.
  2. Select Empty trash to delete everything in the trash at once. Or open one item and select Delete forever.
  3. Confirm the prompt. This can’t be undone.
  4. Check the storage line under the grid. It updates right after a delete.

If an item won’t archive, trash, or delete, a post that’s still pending or approved is using it. Wait for that post to publish, reject it, or remove the image from it.

Buying a storage add-on

If you need more room for good, buy a storage add-on. Add-ons are extra storage that comes in 5 GB blocks on top of your plan. They stay with you even if you change plans later.

  1. Go to Settings → Usage to see how much storage you’re using. The Media storage card shows “{used} of {limit}”. Under the bar, a line reads Plan {amount}. Once you have an add-on, it reads Plan {amount} + Add-ons {amount}.
  2. Select Buy more storage at the end of that line. The link shows while your plan has a storage limit. It takes you to the storage part of the Billing page. You can also go to Settings → Billing and scroll to Need more media storage?.
  3. Read your current breakdown there. It shows Plan {amount}, then Add-ons {amount} if you have any, your total, and how much you’re using.
  4. Pick how many blocks you want from the Blocks list. You can buy 1, 2, 3, 5, or 10 blocks at once. Each block is 5 GB.
  5. Select Buy {N} GB storage. The button shows the total size for the number of blocks you picked. One block reads “Buy 5 GB storage”.
  6. If you need to check out, you’re sent to a payment page. When you finish, it brings you back to the storage part of the Billing page. If not, you’ll see “Storage added — your new limit is active.” right on the page. The gauge shows the new limit once the payment goes through.

If something goes wrong

  • “Storage add-ons are not configured yet. Contact support.”: Storage add-ons can’t be bought here yet. Contact support to get more storage another way. A grayed-out buy button that says “Purchases are not configured yet” when you point at it means the same thing.
  • “Could not start the storage purchase.”: The purchase didn’t start. Try again in a moment. If it keeps happening, contact support.
  • “You’ve hit your plan limit” (with Upgrade your plan / Maybe later): This shows the moment an upload would put you over your storage or item limit. Select Upgrade your plan to go to Billing. Or select Maybe later to close it and free up space instead. Stock photos work differently. When you’re out of space, they fail with “N imports failed” instead. See Find and use stock photos.
  • “File too large — max {N}MB for {category}.”: The file you tried to upload is over the size cap for a single file. The cap is 10MB for images, 100MB for videos, and 50MB for PDFs. The message names the type: image, video, or document. This cap is separate from your total storage. Make the file smaller or use a different one.