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Updated Oct 2026

See what you’ve published

The History page is where posts end up once they’re done. That means they were published, turned down, timed out, or couldn’t go out. Use it to check that a post went live, see how it did, or pick up a failed post and try again.

Before you start

You need at least one post that is done. Posts still waiting on you, Needs approval or Approved, don’t show up here. Find those on the Posts page instead. See Review and approve your posts.

Steps

  1. Open History in the sidebar.
  2. Use the Status filter to pick what to see: All history, Posted, Rejected, Expired, or Failed. The page opens on Posted.
  3. Narrow the list with the Platform filter, the Campaign filter, or the Search… box. All four filters work together. For example, Posted + LinkedIn + a search word shows only posted LinkedIn posts with that word.
  4. Each row shows the platform, a preview of the text, its topic (on wider screens), and its status badge.
  5. On wide screens, the table also has a Posted date and five engagement columns: Views, Comments, Likes, Shares, Clicks. Select a column name to sort by it. Select it again to flip the order. A posted post with no engagement yet shows —, not 0.
  6. Select anywhere on a row, other than a link or button, to open the Post outcome drawer for that post.

On a phone, the filters sit behind a Filters button, and sorting has its own Sort menu. Each card lists the engagement numbers in a line.

Engagement numbers update on their own about once an hour. There’s no button to refresh them.

The Post outcome drawer

The drawer gathers everything about how one post turned out. These parts are always there:

  • What went out: the text and any images, shown the way the platform showed them. Sometimes the exact copy wasn’t saved when it published. Then the drawer rebuilds it from the current text, sign-off, and hashtags, and marks it reconstructed. Rebuilt images are marked media reconstructed.
  • Where & when: when it posted, and a View live link to the post on the platform. If there’s no link, you see the platform’s post ID with a Copy button next to it.
  • An Open post page → link at the bottom, to the full post page.

These parts only show when they apply:

  • Approval: who approved the post and when. Today “Approved by” shows an account ID, not a name.
  • Compliance: the compliance status and summary for this post. If someone acknowledged findings, it says “Attested by” with an account ID and the date, then the acknowledgement text.
  • Edit history: earlier versions of the text, newest first. Each one has its time and where the change came from.
  • Lineage: the campaign, template, or template context the post came from.
  • Engagement, for posted posts: Views, Likes, Comments, Shares, and Clicks, plus when they last updated.
  • Failure, with a Retry button, for failed posts.
  • A Reactivate button, for expired posts.

View live only shows when the app can build a link to the post. It uses the post’s web address from the platform, or its platform and post ID. If it can’t, the drawer shows the post ID with a Copy button. Then you can look the post up on the platform yourself. With no ID either, it says “No platform reference available”.

If you deleted the post on the platform

Did you take the post down on the platform itself? Select Mark as removed next to View live. The row then shows “Removed from” the platform and the date, and the numbers stop changing. Selecting Undo in the drawer puts the link back. PostSignOff may also mark a post this way on its own, when the platform says the post is gone.

Retry a failed post or reactivate an expired one

You don’t need to open the drawer to act on a failed or expired post. The row has its own button:

  1. On a Failed row, select Retry to publish it now. Or open the row and select Retry in the drawer’s Failure section.
  2. On an Expired row, select Reactivate to send it back to Pending for another look. Or use Reactivate in the drawer.

Retry goes live right away. It doesn’t ask first. After either action works, you see a message and the list refreshes.

See which posts did best

The Analytics page compares how your posts did. Open a post there and select Post this again to start a new post with the same words, platform, and images. The new post starts in Needs approval, so you approve it like any other.

If something goes wrong

“{Platform} needs to be reconnected before this can publish.”: This is the reason on a failed post whose account wasn’t connected. Reconnect the account, then select Retry. See Connect your social accounts.

“Failed to publish”: shown if Retry itself couldn’t finish, for example because of a network problem. Select Retry again.

“Failed to reactivate”: shown if Reactivate couldn’t finish. Try again.