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Updated Oct 2026

Connect your social accounts

Connecting an account lets PostSignOff publish to it. Connect each social account your brand posts to before you approve posts for it. Nothing publishes to a platform you haven’t connected.

Before you start

  • You need a brand set up first. See Set up your brand.
  • Connecting sends you to another site and back. Your browser leaves PostSignOff, you sign in on the platform’s own site, and then it sends you back on its own. This is normal. Don’t close the tab partway through.
  • Facebook needs you to be an admin of the Facebook Page you want to connect.
  • LinkedIn needs you to be an admin of the organization you want to connect.
  • Instagram needs a business account.

Steps

  1. Go to Settings, then select Connections.
  2. Find your brand’s section and select + Connect account.
  3. In the Connect an account dialog, select a platform.
  4. You go to that platform’s site. Sign in and allow access.
  5. Some platforms ask one more question when you come back. For Facebook, pick the Page in the Choose a Page step. For LinkedIn, pick the organization in the Choose an organization step. For Pinterest, pick a board. Then select Connect.
  6. You land back on Connections with a “{Platform} connected” message. If you picked a Page, organization, or board, the message names it instead. The account now shows as Connected.

Platform tiles you can’t select

A platform you’ve already connected shows as connected in the dialog, so there’s nothing to select.

A tile is also greyed out if PostSignOff isn’t set up for that platform where you work. It’s labeled Not configured for this environment. You can’t fix this from your account. Contact support if you need a platform turned on.

Reconnect an account

A connection can stop working. A token might expire, or the platform might take away access. Then the account shows an amber Expired or red Connection error status. A note under it says posts to it will fail until you reconnect.

  1. Go to Settings, then select Connections.
  2. Find the account and select Reconnect.
  3. Sign in again on the platform’s site, the same way as the first time. You come back to Connections when it’s done.

Disconnect or remove an account

Both buttons sit next to every connected account. Both stop PostSignOff from publishing to it. Either way, the account leaves the list. To use it again, select + Connect account and connect it.

  • Disconnect keeps PostSignOff’s record of the account, such as its X account tier, for when you connect it again.
  • Remove deletes the connection from this brand completely.
  1. Go to Settings, then select Connections.
  2. Select Disconnect or Remove next to the account.
  3. If the account has scheduled or approved posts, the dialog shows how many. Pick one:
    • Move {Platform} posts to Needs approval (recommended): sends those posts back to your review queue. You can approve them again after you reconnect.
    • Leave them scheduled: they’ll fail at their scheduled time unless you reconnect first.
  4. Confirm by selecting Disconnect or Remove.

Posts for your other connected platforms aren’t touched either way. If you pick the first choice, every approved post for that platform goes back to Needs approval. Each one needs a new approval before it can publish.

Set your X account tier

A connected X account has an X account tier menu under it. Pick Standard X (280 characters) or X Premium (long posts). This sets how long an X post can be. It also decides whether a required disclaimer fits in an X post.

When your trial or plan ends

Connected accounts are released when your trial or subscription ends. During a trial, the Connections page tells you the date. A released account shows Released, with a Reconnect button. Pick a plan, then reconnect it. Your history and stats stay.

Health pills

Each brand’s section shows a pill like “N of M healthy”. That’s how many of the brand’s listed accounts are Connected, out of all of them. If no accounts are listed yet, it reads “No accounts”.

The legend at the top only explains the green Connected dot and the amber Expired — reconnect to keep publishing dot. Red (Connection error) and grey (Released) show on account rows, but they don’t have a legend entry.

If something goes wrong

“Connection failed: {message}”: The platform sent back an error during sign-in, or you stopped partway through. Select + Connect account or Reconnect and try again.

“No Pages available — make sure you are an Admin of the Page.”: Your Facebook account isn’t an admin of any Page, so there’s nothing to connect. Ask the Page owner to make you an admin, then try again.

“No organizations available — make sure you are an Admin of the organization.”: Same problem on LinkedIn. You’re not an admin of any organization page.

Expired or Connection error status: The connection stopped working. Select Reconnect to sign in again. Posts to that platform won’t publish until you do.

“Failed to disconnect the account” / “Failed to remove the account”: A Disconnect or Remove didn’t go through. If the server sent a reason, you see that instead. Try again in a moment.